It is our expectation that no client has cause to complain. We work hard to ensure that our services exceed your expectation and we are very sorry if you have had to complain. If you feel dissatisfied or have any concerns, please discuss with a member of staff where we expect that you will receive a satisfactory response.
(Important: If you wish to complain on behalf of another person, we will require their written signed consent that they agree for you to act on their behalf and to receive information relating to their treatment at the clinic. The bottom section of this leaflet may be used for this purpose).
In some cases, you may feel more comfortable speaking to someone not directly involved in your care. The Clinic Manager is available in the clinic (part-time) or may be contacted at firstname.lastname@example.org.
On receipt of your complaint, a full investigation will take place and a letter of response provided to you, at the latest, within 20 working days.
Should your concern remain unresolved you may wish to take your complaint to Healthcare Improvement Scotland. Contact details:
Healthcare Improvement Scotland
50 West Nile Street
Tel: 0141 225 6999